Contact us

How to contact customer service?

You can contact us via:

How quickly will I get a response?

We will respond within 24/48 hours from 9 a.m. to 7 p.m., excluding weekends and public holidays.

Returns & exchanges

Can I exchange or return my items?

You can exchange or return items within 14 days of receiving your order, as long as they are unused.
For more information, please refer to our Returns and Refunds Policy.

Delivery & orders

How long will it take for me to receive my package?

Processing an order generally takes 24/72 hours. This deadline may be extended during periods of high demand (Black Friday, Christmas, Sales, etc.), without guarantee. Once your order is shipped, the average delivery time is 5 to 15 business days.

Once your order has been delivered to the carriers, you will receive a shipping confirmation by email, including your package number, allowing you to follow its progress via the link provided within 48/72 hours following your purchase.

Which countries do you deliver to?

ArtisticNails Paris delivers to more than 60 countries.
To find out if we ship to your country, see if it appears in the list of countries when you enter your address during purchase.


Problem with your country? Contact us.

What are the shipping costs?

From 30€ of purchase we offer shipping costs.

Sometimes, shipping costs are free, with no purchase limit, for a limited period.

How to track my order ?

An email with the package tracking number will be sent to you as soon as your order has been shipped. You can therefore monitor the status of your package in real time by going to our “ Track my order ” page.

Please note that during the first days after shipping, your tracking may not be recognized or not update directly.

Can I cancel my order?

You can cancel your order before it is processed and shipped by contacting our customer service at info@artisticnailsparis.com. Don't forget to specify your order number or full name.

If your order has already been shipped, no modification or cancellation will be possible.

I made a mistake in my address, can I change it?

If your package has not yet been shipped, we can change your address. All you need to do is send the correct address to our customer service by email to info@artisticnailsparis.com, specifying your order number or your full name.

If your package has already been shipped, unfortunately we will no longer be able to make any changes.

How to take advantage of the buy 6 = 1 free offer?

This offer is only available at certain times of the year (if indicated on the home page and site banner).

To use it, simply add your 6 favorite semi-permanent varnishes or nail art accessories to your basket and the cheapest of them will automatically go to 0 euros.

Psss: there is also an offer on 12 products

Product Questions

Can we find a color difference on the products?

Due to the strong pigmentation of our products, it is imperative to shake the product before use.

We draw your attention to the fact that the colors visible in the photographs on the product sheet may have slight differences compared to the actual colors of the products. These discrepancies are attributable to the individual settings of your screen.

We would like to point out that the above information in no way excludes the legal rights of buyers in accordance with the provisions in force.

Does your product require any precautions for use?

  • Use in a well-ventilated area
  • Avoid contact with skin and eyes
  • Keep out of reach of children
  • Store away from heat and light
  • Do not inhale the vapors
  • May cause allergic reactions
  • For professional use only
  • Please read the instructions carefully

What types of false nails do you offer?

We offer a wide range of blank false nail caps , American installation, including different shapes and sizes to suit all styles. Whether you're looking for a classic, almond, or ballerina shape, we have what you need to start your custom creation.

Can I apply any type of varnish or decoration to your capsules?

Absolutely ! Our false nails are designed to be compatible with all types of nail polish, glitter, stickers and other decorations. Ensure compatibility by using our products following our internal testing!

How to apply false nails correctly?

Follow our step-by-step guide to a successful application, available in the blogs section of our site. In short, clean your natural nails, choose the correct capsule size, apply the special glue, then position the false nail firmly.

How long do false nails last?

Our American capsules are designed for exposures lasting an average of 5-7 days. The durability of your false nails depends on the application method and your daily activities. According to our customers, extensions can last 1-3 weeks with careful application and proper maintenance, but it is recommended not to keep them longer than 3 weeks as a precaution. For an extended period (1-3 weeks), opt for our glue .

Is it easy to remove false nails?

Follow our removal guide for more information, available in the blogs section of our site. Yes, removal is simple and can be done at home but we advise you to wait for them to come off on their own.

Can false nails damage my natural nails?

No ! Be careful when preparing the nail, avoid polishing the nail too hard or for too long. It is important to scratch the nail only lightly, without applying excessive pressure. Too much or prolonged pressure can thin and weaken the nail over time.

If you have the slightest doubt, do not apply any product to the nail and consult a professional for suitable advice.

Do you offer customization tips for false nails?

Absolutely ! Visit our blogs section to discover tips and techniques for decorating your false nails. In addition, do not hesitate to share your creations with us (info@artisticnailsparis.com) in order to inspire other customers. Blog to come with your creations and inspirations!

Offers & partnerships

I am an influencer, do you accept partnerships?

We are open to collaborations and partnerships of all types with content creators. Simply send us your project proposal by sending us an e-mail to info@artisticnailsparis.com

Don't forget to include links to your social networks as well as your statistics.

Do you offer discounts?

We offer preferential rates for bulk purchases. Contact us for more details and to discuss your specific needs.
For orders under €500 we have small hidden codes on the site, it’s up to you to find Charlie!